{"id":1330,"date":"2025-03-24T17:48:06","date_gmt":"2025-03-24T17:48:06","guid":{"rendered":"https:\/\/herbectus.at\/?page_id=1330"},"modified":"2025-03-25T11:38:52","modified_gmt":"2025-03-25T11:38:52","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/herbectus.at\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<p>If you are eligible to return a product, the following terms apply:<\/p><ul class=\"wp-block-list\"><li><strong>Return Period:<\/strong> Lifetime<\/li>\n\n<li><strong>Return Window:<\/strong> 30 days from the day you or a third party (not the delivery carrier) received the goods<\/li>\n\n<li><strong>Return Method:<\/strong> By email to <a href=\"mailto:info@herbectus.de\">info@herbectus.de<\/a><\/li>\n\n<li><strong>Restocking Fee:<\/strong> None<\/li>\n\n<li><strong>Refund Processing Time:<\/strong> Within 14 days of receiving the returned item<\/li>\n\n<li><strong>Eligible Product Condition:<\/strong> New or lightly used items<br>(including items that have been opened or slightly used)<\/li><\/ul><p>To initiate a return, please contact us (HERBECTUS LTD, 27 OLD GLOUCESTER STREET<br>London WC1N 3AX, United Kingdom) at <strong><a><\/a><a href=\"mailto:info@herbectus.de\">info@herbectus.de<\/a><\/strong> with a clear message stating your intent to return the product. You may use the return form template below, but it is not required.<\/p><p>To meet the return period, it is sufficient to notify us before the 30-day deadline.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h2 class=\"wp-block-heading\"><strong>Return Instructions<\/strong><\/h2><p>Returned items must be sent within 14 days from the day you notify us of your intent to return. Please send them to:<\/p><p><strong>LGI Deutschland GmbH<\/strong><br>Heisenbergstra\u00dfe 2<br>c\/o ReuseIT Deutschland<br>71083 Herrenberg<br>Germany<\/p><p>The deadline is met if the goods are dispatched before the 14-day return window expires.<br>You are responsible for the direct cost of returning the goods.<br>If the returned item shows signs of use beyond what is necessary to inspect its condition and functionality, you may be held responsible for any resulting loss in value.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h2 class=\"wp-block-heading\"><strong>Refund Details<\/strong><\/h2><p>We will refund all payments received from you, including shipping costs (except additional charges for non-standard delivery methods you may have selected), no later than 14 days after we receive your returned goods or proof of return\u2014whichever comes first.<\/p><p>Refunds will be issued via the original payment method unless otherwise agreed. No processing fees will be charged.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h2 class=\"wp-block-heading\"><strong>Return Form<\/strong><\/h2><p>(<em>Fields in brackets to be completed by the customer<\/em>)<\/p><p>To:<br><strong>HERBECTUS LTD<\/strong><br>27 OLD GLOUCESTER STREET<br>London WC1N 3AX<br>United Kingdom<br><a><strong><\/strong><\/a><strong><a href=\"mailto:info@herbectus.de\">info@herbectus.de<\/a><\/strong><\/p><p>I would like to return the following product(s):<br>[Product name or description], received on [Date]<\/p><p>[Full name of customer]<br>[Customer address]<\/p><p>[Signature (only if submitted by mail)]<br>[Date]<\/p>","protected":false},"excerpt":{"rendered":"<p>If you are eligible to return a product, the following terms apply: To initiate a return, please contact us (HERBECTUS LTD, 27 OLD GLOUCESTER STREETLondon WC1N 3AX, United Kingdom) at info@herbectus.de with a clear message stating your intent to return the product. You may use the return form template below, but it is not required.<a href=\"https:\/\/herbectus.at\/en\/return-policy\/\">Continue reading <span class=\"sr-only\">&#8220;Return Policy&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1330","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return Policy - HERBECTUS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/herbectus.at\/en\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy - HERBECTUS\" \/>\n<meta property=\"og:description\" content=\"If you are eligible to return a product, the following terms apply: To initiate a return, please contact us (HERBECTUS LTD, 27 OLD GLOUCESTER STREETLondon WC1N 3AX, United Kingdom) at info@herbectus.de with a clear message stating your intent to return the product. 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